Help Topics
Return Policy
Return Reasons
Business Supply is committed to your complete satisfaction. When mistakes happen, we make every reasonable effort to ensure any return is handled efficiently and fairly. All requests for return or refund must be received within 5 business days of original shipment. All returns must be accompanied by an RA # and received by our Warehouse within 30 calendar days of the original shipping date. After we receive, inspect, and process your returned goods, expect to receive either your replacement merchandise or a refund. Acceptable reasons for return:
- Wrong item sent
- Defective item sent
- Item damaged in shipping
Contact Us
If you have not received your complete order in a reasonable time frame, or
if you need to obtain a Return Authorization Number (RA #), please contact
us first at
support@business-supply.com or toll-free at 1-800-676-0180.
If you believe you have been shorted items on your order, we will track the
shipment, confirm weight records, and process your replacement within 5
business days of our verification of loss.
If you need to return an item/order, please provide the following
information when requesting an RA #:
- The Order Number (same as "Receipt Number")*
- Item number(s) of the return merchandise*
- Quantity of each item being returned
- Reason for the return
- Whether you want replacement of the original item(s) or a credit to be issued to the credit card used when placing the original order
Within 24 hours of receiving your request (excluding weekends and holidays), we will email you an RA #, if applicable, a UPS Call Tag number, and any further instructions necessary to complete the Return. You will receive an RA # and either a UPS Call Tag or a Return Address
Packaging and Sending Returns
Repackage the item securely, in original condition, with all original
packaging, with any included warranty cards, manuals and accessories. On the
outside of the shipping package (Do not write anything on the original
product packaging, only on the shipping package.), write the RA #, and if
applicable, the UPS call tag number.
If pick up has been arranged by Business Supply via UPS call tag or other
means, you must make the products being returned reasonably available for
pick up during normal business hours. The pick up service will make up to
two attempts to pick up the merchandise. If unsuccessful we must charge you
for any subsequent pick up arrangements. At your request, we can arrange
pick up, but be aware that we will have to deduct freight and pick up fees
from your total credit. We will confirm your acceptance of these cost
estimates before we process the pick up request.
If you are responsible for shipping the product back to our Warehouse,
please ensure adequate packaging for shipment. We urge you to insure
high-value goods to cover replacement costs if you have concern of loss or
damage in transit.
Refund Policy
If items are returned for reasons other than:
- Wrong item sent
- Defective item sent
- Item damaged in shipping
If you refuse your order with our shipping agent be aware that the amount to ship your order back to our warehouse will be deducted from your final credit.
If a product is returned incomplete, Business Supply must reserve the right to assess up to an additional 30% restocking fee to bring the item back to saleable condition. If a product being returned as "new" has clearly been used or damaged prior to return to Business Supply, we reserve the right to refuse refund completely. Refunds will only be credited to the original card used for purchase, within one to three weeks (see return policy)
Manufacturer's Warranties
All products, unless otherwise noted on our site, are sold with the full manufacturer's warranty; the warranty period and service varies by manufacturer and product. If you experience quality problems with an item after the 30-day period has expired, please contact the manufacturer of the item directly. If you require more information or assistance contacting a manufacturer, email us at support@business-supply.com and we will be happy to get you in touch with the manufacturer.
Questions?
If you have any questions about this policy, please contact us!
support@business-supply.com or 1-800-676-0180. We handle all requests as soon as possible, within our standard office hours.
